This Privacy Policy describes how S.A. Carrefour Belgium N.V, with registered office at Da Vincilaan 3, B-1930 Zaventem - Belgium, 0448.826.918(hereinafter referred to as “S.A. Carrefour Belgium N.V”), processes your personal data for the Carrefour Buybye App EG. Carrefour Buybye ("app").
Data collected and purpose
Registering, Billing and Managing Commercial Relationships
Access to the Carrefour Buybye App “Carrefour Buybye App” store is limited to customers registered in the app. To this end, we will only collect your mobile telephone number, username. This information is stored for the purposes of creating and managing your personal account. Your taxpayer number and email address may also be collected for the purpose of managing our commercial relationship (billing, collecting payment, complaints and satisfaction surveys, and customer service).
Whenever you associate a payment method to your register, the card number, expiration date, security code and name of the cardholder are collected, as well as the address associated with the card, for the sole purpose of the payment execution.
Any data collected will be stored for as long as needed to fulfill the aforementioned purposes and in accordance with statutory retention periods.
Commercial Information
Using the Carrefour Buybye App entails receiving notifications about services, products and campaigns via the app, which is a legitimate S.A. Carrefour Belgium N.V interest, to share with users services, products and campaigns that may interest them. You may opt-out of receiving this information at any time as described below.
Consumer Profiles and Preferences
With your consent, shopping data collected will be used to help create consumer profiles and preferences such that notifications can be sent on targeted services, products and campaigns tailored to your consumer profile.
Location
When making a purchase at the S.A. Carrefour Belgium N.V store, the location of the mobile phone you used for the transaction will be confirmed to verify and secure the payment methods. This information will be stored for the statutory retention periods.
Other purposes
As a legitimate S.A. Carrefour Belgium N.V interest, and always safeguarding the rights and freedoms of those who use the app and services, S.A. Carrefour Belgium N.V may also process user data for the following purposes:
Exercising your Rights
Pursuant to prevailing law and within the limits stipulated therein, you are assured of your right of access to and rectification, amendment and erasure of your personal data and of the right to object to the processing of your data, the right to data portability and the right to restrict processing, which you may exercise by sending an email to privacy_be@carrefour.com or by calling 0800 9 10 11.
As regards the purposes for which you gave consent, you may withdraw your consent at any time as described herein. In this case, withdrawal of consent will not affect any processing based on consent given before it was withdrawn. You also have the right to lodge a complaint with the Supervisory Authority in Belgium (CNPD).
Transmission of Personal Data and Security
At S.A. Carrefour Belgium N.V, we have implemented the technical and organizational security measures we deem necessary to ensure the security of your data when processing the personal data of our customers.
The data collected will not be transferred to third parties without your prior consent. However, S.A. Carrefour Belgium N.V does use third-party partners to develop, maintain and host information systems, marketing and communication agencies, market studies and customer service and payments management. In these cases, S.A. Carrefour Belgium N.V shall ensure that its partners process your data for the aforementioned purposes and comply with the appropriate technical and organizational methods for such processing, in accordance with prevailing law.
All the appropriate security measures shall be taken when your data is transferred, in accordance with prevailing law.
Your personal data may also be shared with other organizations a) according to applicable law, b) to comply with legal obligations and c) for the purpose of responding to requests from public and government authorities.
Data Protection Officer
You may contact the Data Protection Officer about any matters related to the processing of your data, under this Policy and applicable law, at privacy_be@carrefour.com.
Amendments to the Privacy Policy
S.A. Carrefour Belgium N.V reserves the right to revise this privacy policy at any time and shall publish such amendments.
Date of last revision: 20-02-2023